Refund policy

Customer satisfaction is important to us. If you experience an issue with your order, please contact us so we can review your situation.

Return Requests

Because our products are nutritional supplements intended for equine use, every return request is reviewed individually. To request a return, please contact us before sending any product back. 

 

Return Eligibility

Each request will be evaluated on a case-by-case basis. Depending on the circumstances, we may request: • Your order number • Photos of the product • Photos of any shipping damage • A description of the issue 

Refunds 

Providing this information allows us to evaluate your request as quickly as possible. Approved refunds will be issued to the original payment method used for the purchase. Please allow several business days for your financial institution to process the refund after it has been issued. Original shipping charges are generally non-refundable unless required by applicable law.

Damaged Orders

If your package arrives visibly damaged, please notify us as soon as possible. If damage occurred during shipping, you may also need to file a claim with the shipping carrier. 

Incorrect Orders

If you receive the wrong product, please contact us immediately so we can work to resolve the issue promptly.

Non-Returnable Items

For safety and product integrity reasons, certain products may not be eligible for return once opened or used unless otherwise required by law.

Policy Updates

KickOut reserves the right to update or modify this Returns & Refunds Policy at any time without prior notice.

Contact Us

If you have any questions regarding your order or our return and refund policies, please contact us by submitting the form available on our Contact page. One of our representatives will get back to you within 24 hours.